# Support

Open, reply to and close tickets, and read Knowledge Base articles and announcements through the API.

Updated on 5 November 2026

The API reads the tickets of your account, opens new ones, replies to them and closes them. It also reads published Knowledge Base articles and announcements. Tickets always stay in the name of your account.

## What you need

A key with the `support:read` permission to read, and `support:write` to open, reply and close. See [Permissions](https://docs.mozout.com/en/permissions.md). With a `sandbox_` key, or while the API is being prepared, changes are simulated and no ticket is created. See [Sandbox and Production](https://docs.mozout.com/en/api-rules.md).

## The list of tickets

[`GET /v1/tickets`](https://docs.mozout.com/en/support.md) returns the tickets of the account, the most recent replies first. You can filter with `status`, for example `?status=open`. The list comes in [pages](https://docs.mozout.com/en/api-rules.md).

**curl**

```bash
curl "https://api.mozout.com/v1/tickets" \
  -H "Authorization: Bearer $RLX_API_KEY" \
  -H "Accept-Language: en"
```

**PHP**

```php
<?php
$ch = curl_init('https://api.mozout.com/v1/tickets');
curl_setopt_array($ch, [
    CURLOPT_RETURNTRANSFER => true,
    CURLOPT_HTTPHEADER => [
        'Authorization: Bearer ' . getenv('RLX_API_KEY'),
        'Accept-Language: en',
    ],
]);
$body = curl_exec($ch);
$status = curl_getinfo($ch, CURLINFO_HTTP_CODE);
curl_close($ch);

echo $status, PHP_EOL, $body, PHP_EOL;
```

**Python**

```python
import os
import requests

headers = {
    "Authorization": "Bearer " + os.environ["RLX_API_KEY"],
    "Accept-Language": "en",
}
r = requests.get("https://api.mozout.com/v1/tickets", headers=headers, timeout=30)
print(r.status_code)
print(r.text)
```

**JavaScript**

```javascript
const response = await fetch("https://api.mozout.com/v1/tickets", {
  headers: {
    Authorization: `Bearer ${process.env.RLX_API_KEY}`,
    "Accept-Language": "en",
  },
});
console.log(response.status);
console.log(await response.text());
```


## The details of a ticket

[`GET /v1/tickets/{id}`](https://docs.mozout.com/en/support.md) takes the ticket number and returns all the messages, the oldest first. Attachments come by name only.

## Departments

[`GET /v1/support/departments`](https://docs.mozout.com/en/support.md) returns the departments that can receive tickets.

## New tickets

[`POST /v1/tickets`](https://docs.mozout.com/en/support.md) opens a ticket in the department you choose. You can link it to a service with `service_id` or to a domain with `domain_id`.

**curl**

```bash
curl -X POST "https://api.mozout.com/v1/tickets" \
  -H "Authorization: Bearer $RLX_API_KEY" \
  -H "Accept-Language: en" \
  -H "Idempotency-Key: 9f1c2d3e-example" \
  -H "Content-Type: application/json" \
  -d '{"department_id": 1, "subject": "Help with the plan", "message": "I need help with my plan."}'
```

**PHP**

```php
<?php
$ch = curl_init('https://api.mozout.com/v1/tickets');
curl_setopt_array($ch, [
    CURLOPT_RETURNTRANSFER => true,
    CURLOPT_CUSTOMREQUEST => 'POST',
    CURLOPT_POSTFIELDS => '{"department_id": 1, "subject": "Help with the plan", "message": "I need help with my plan."}',
    CURLOPT_HTTPHEADER => [
        'Authorization: Bearer ' . getenv('RLX_API_KEY'),
        'Accept-Language: en',
        'Idempotency-Key: 9f1c2d3e-example',
        'Content-Type: application/json',
    ],
]);
$body = curl_exec($ch);
$status = curl_getinfo($ch, CURLINFO_HTTP_CODE);
curl_close($ch);

echo $status, PHP_EOL, $body, PHP_EOL;
```

**Python**

```python
import os
import requests

headers = {
    "Authorization": "Bearer " + os.environ["RLX_API_KEY"],
    "Accept-Language": "en",
    "Idempotency-Key": "9f1c2d3e-example",
}
payload = {"department_id": 1, "subject": "Help with the plan", "message": "I need help with my plan."}
r = requests.post("https://api.mozout.com/v1/tickets", headers=headers, json=payload, timeout=30)
print(r.status_code)
print(r.text)
```

**JavaScript**

```javascript
const response = await fetch("https://api.mozout.com/v1/tickets", {
  method: "POST",
  headers: {
    Authorization: `Bearer ${process.env.RLX_API_KEY}`,
    "Accept-Language": "en",
    "Idempotency-Key": "9f1c2d3e-example",
    "Content-Type": "application/json",
  },
  body: JSON.stringify({"department_id": 1, "subject": "Help with the plan", "message": "I need help with my plan."}),
});
console.log(response.status);
console.log(await response.text());
```


- It needs the `Idempotency-Key` header: repeating the request with the same key does not open another ticket. See [Idempotency](https://docs.mozout.com/en/api-rules.md).
- You can open up to 10 tickets per hour, per account.
- A department that asks for extra data answers `422` with `department_portal_only`. In that case, open the ticket in [My MozOut](https://www.my.mozout.com/clientarea.php?language=english&currency=1).
- With a `sandbox_` key, `id` is `null`, because no ticket is created.

## Replies

[`POST /v1/tickets/{id}/replies`](https://docs.mozout.com/en/support.md) adds your reply. As in the portal, replying to a closed ticket opens it again, and `reopened` is `true`. The limit is 30 replies per hour, per account. Send `Idempotency-Key` so that a retry does not reply twice.

**curl**

```bash
curl -X POST "https://api.mozout.com/v1/tickets/00000000-0000-4000-8000-000000000000/replies" \
  -H "Authorization: Bearer $RLX_API_KEY" \
  -H "Accept-Language: en" \
  -H "Idempotency-Key: 9f1c2d3e-example" \
  -H "Content-Type: application/json" \
  -d '{"message": "Thank you, it works now."}'
```

**PHP**

```php
<?php
$ch = curl_init('https://api.mozout.com/v1/tickets/00000000-0000-4000-8000-000000000000/replies');
curl_setopt_array($ch, [
    CURLOPT_RETURNTRANSFER => true,
    CURLOPT_CUSTOMREQUEST => 'POST',
    CURLOPT_POSTFIELDS => '{"message": "Thank you, it works now."}',
    CURLOPT_HTTPHEADER => [
        'Authorization: Bearer ' . getenv('RLX_API_KEY'),
        'Accept-Language: en',
        'Idempotency-Key: 9f1c2d3e-example',
        'Content-Type: application/json',
    ],
]);
$body = curl_exec($ch);
$status = curl_getinfo($ch, CURLINFO_HTTP_CODE);
curl_close($ch);

echo $status, PHP_EOL, $body, PHP_EOL;
```

**Python**

```python
import os
import requests

headers = {
    "Authorization": "Bearer " + os.environ["RLX_API_KEY"],
    "Accept-Language": "en",
    "Idempotency-Key": "9f1c2d3e-example",
}
payload = {"message": "Thank you, it works now."}
r = requests.post("https://api.mozout.com/v1/tickets/00000000-0000-4000-8000-000000000000/replies", headers=headers, json=payload, timeout=30)
print(r.status_code)
print(r.text)
```

**JavaScript**

```javascript
const response = await fetch("https://api.mozout.com/v1/tickets/00000000-0000-4000-8000-000000000000/replies", {
  method: "POST",
  headers: {
    Authorization: `Bearer ${process.env.RLX_API_KEY}`,
    "Accept-Language": "en",
    "Idempotency-Key": "9f1c2d3e-example",
    "Content-Type": "application/json",
  },
  body: JSON.stringify({"message": "Thank you, it works now."}),
});
console.log(response.status);
console.log(await response.text());
```


## Closing tickets

[`POST /v1/tickets/{id}/close`](https://docs.mozout.com/en/support.md) closes the ticket. Some can only be closed by our team: those answer `409` with `closure_not_allowed`. Opening, replying and closing send the same e-mails as in the portal, including the feedback request when closing.

## Knowledge Base

Only published articles come out, in the language of the `Accept-Language` header, when there is a translation.

- [`GET /v1/kb/categories`](https://docs.mozout.com/en/support.md) returns the categories.
- [`GET /v1/kb/articles`](https://docs.mozout.com/en/support.md) lists the articles. Use `q` to search and `category` to choose a category.
- [`GET /v1/kb/articles/{id}`](https://docs.mozout.com/en/support.md) returns the article, with the text in HTML.

**curl**

```bash
curl "https://api.mozout.com/v1/kb/articles" \
  -H "Authorization: Bearer $RLX_API_KEY" \
  -H "Accept-Language: en"
```

**PHP**

```php
<?php
$ch = curl_init('https://api.mozout.com/v1/kb/articles');
curl_setopt_array($ch, [
    CURLOPT_RETURNTRANSFER => true,
    CURLOPT_HTTPHEADER => [
        'Authorization: Bearer ' . getenv('RLX_API_KEY'),
        'Accept-Language: en',
    ],
]);
$body = curl_exec($ch);
$status = curl_getinfo($ch, CURLINFO_HTTP_CODE);
curl_close($ch);

echo $status, PHP_EOL, $body, PHP_EOL;
```

**Python**

```python
import os
import requests

headers = {
    "Authorization": "Bearer " + os.environ["RLX_API_KEY"],
    "Accept-Language": "en",
}
r = requests.get("https://api.mozout.com/v1/kb/articles", headers=headers, timeout=30)
print(r.status_code)
print(r.text)
```

**JavaScript**

```javascript
const response = await fetch("https://api.mozout.com/v1/kb/articles", {
  headers: {
    Authorization: `Bearer ${process.env.RLX_API_KEY}`,
    "Accept-Language": "en",
  },
});
console.log(response.status);
console.log(await response.text());
```


## Announcements

[`GET /v1/announcements`](https://docs.mozout.com/en/support.md) lists the published announcements, the most recent first, and [`GET /v1/announcements/{id}`](https://docs.mozout.com/en/support.md) returns the text of one of them.

## What is planned

- Send attachments. For now, send them in [My MozOut](https://www.my.mozout.com/clientarea.php?language=english&currency=1).


## Operations

11 operations in this area. Click an operation to see its parameters, examples and responses, or to try it in the Playground, without leaving the page.

### List the tickets

`GET https://api.mozout.com/v1/tickets`

Needs `support:read`. The most recent replies first. The `status` values are the slugs of the status names, such as `open`, `answered` and `closed`.

#### Authentication

Needs a valid key in the `Authorization: Bearer` header. Required permission: `support:read`.

#### Parameters

| Name | In | Type | Required | Description |
|---|---|---|---|---|
| `status` | query | string | no | Only tickets in this status. |
| `page` | query | integer | no | The page number. The first is 1. |
| `per_page` | query | integer | no | Results per page, from 1 to 100. The default is 10. |
| `X-API-Mode` | header | string: sandbox, production | no | Optional. If it does not match the mode of the key, the request is refused with `invalid_request` and reason `mode_mismatch`. Use it to make sure a program never runs with the wrong key. |

#### Examples

**curl**

```bash
curl "https://api.mozout.com/v1/tickets" \
  -H "Authorization: Bearer $RLX_API_KEY" \
  -H "Accept-Language: en"
```

**PHP**

```php
<?php
$ch = curl_init('https://api.mozout.com/v1/tickets');
curl_setopt_array($ch, [
    CURLOPT_RETURNTRANSFER => true,
    CURLOPT_HTTPHEADER => [
        'Authorization: Bearer ' . getenv('RLX_API_KEY'),
        'Accept-Language: en',
    ],
]);
$body = curl_exec($ch);
$status = curl_getinfo($ch, CURLINFO_HTTP_CODE);
curl_close($ch);

echo $status, PHP_EOL, $body, PHP_EOL;
```

**Python**

```python
import os
import requests

headers = {
    "Authorization": "Bearer " + os.environ["RLX_API_KEY"],
    "Accept-Language": "en",
}
r = requests.get("https://api.mozout.com/v1/tickets", headers=headers, timeout=30)
print(r.status_code)
print(r.text)
```

**JavaScript**

```javascript
const response = await fetch("https://api.mozout.com/v1/tickets", {
  headers: {
    Authorization: `Bearer ${process.env.RLX_API_KEY}`,
    "Accept-Language": "en",
  },
});
console.log(response.status);
console.log(await response.text());
```


#### Responses

##### `200`

List the tickets.

```json
{
  "data": [
    {
      "id": "482913",
      "subject": "Dúvida sobre o e-mail",
      "status": "answered",
      "priority": "medium",
      "department": {
        "id": 2,
        "name": "Departamento Técnico"
      },
      "unread": false,
      "created_at": "2026-11-03T08:00:00+02:00",
      "last_reply_at": "2026-11-03T09:00:00+02:00"
    }
  ],
  "meta": {
    "page": 1,
    "per_page": 10,
    "total": 1,
    "total_pages": 1
  }
}
```

| Header | Description |
|---|---|
| `X-Correlation-ID` | Identifier of this request. Give it to support when you report a problem. |
| `X-RateLimit-Limit` | Requests allowed per minute. |
| `X-RateLimit-Remaining` | Requests left in the current minute. |
| `X-RateLimit-Reset` | When the minute ends, as a Unix timestamp in seconds. |
| `X-API-Mode` | The mode of the key that made the request: `sandbox` or `production`. |

##### `401`

The key is missing, invalid, revoked or expired, or the user who created it no longer has access to the account.

```json
{
  "error": {
    "code": "unauthorized",
    "message": "Missing or invalid API key.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {}
  }
}
```

##### `403`

The account cannot use the API (`forbidden`), the key lacks the permission (`insufficient_scope`), or the IP address is not on the list of the key (`ip_not_allowed`).

```json
{
  "error": {
    "code": "insufficient_scope",
    "message": "This key does not have the required permission.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {
      "required": "dns:read"
    }
  }
}
```

##### `422`

Some of the data is not valid.

```json
{
  "error": {
    "code": "validation_failed",
    "message": "Some of the data is not valid.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {}
  }
}
```

##### `429`

Too many requests. Wait for the time in Retry-After.

```json
{
  "error": {
    "code": "rate_limited",
    "message": "Too many requests. Please try again shortly.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {
      "retry_after": 42
    }
  }
}
```

| Header | Description |
|---|---|
| `Retry-After` | Seconds to wait before trying again. |

##### `500`

An internal error occurred. Give the correlation_id to support.

```json
{
  "error": {
    "code": "internal_error",
    "message": "An internal error occurred. Please give the correlation_id to support.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {}
  }
}
```

##### `503`

The API is turned off.

```json
{
  "error": {
    "code": "disabled",
    "message": "The API is currently turned off.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {}
  }
}
```


#### Errors

| Status | Code | Meaning |
|---|---|---|
| 401 | `unauthorized` | The key is missing, invalid, revoked or expired, or the user who created it no longer has access to the account. |
| 403 | `forbidden`, `insufficient_scope`, `ip_not_allowed` | The account cannot use the API (`forbidden`), the key lacks the permission (`insufficient_scope`), or the IP address is not on the list of the key (`ip_not_allowed`). |
| 422 | `validation_failed` | Some of the data is not valid. |
| 429 | `rate_limited` | Too many requests. Wait for the time in Retry-After. |
| 500 | `internal_error` | An internal error occurred. Give the correlation_id to support. |
| 503 | `disabled` | The API is turned off. |

The error format is explained in [Errors](https://docs.mozout.com/en/api-rules.md).


### Open a ticket

`POST https://api.mozout.com/v1/tickets`

Needs `support:write`. The ticket stays in the name of the account. Needs the `Idempotency-Key` header. Limited to 10 per hour per account. A department that asks for extra data answers `422` with `department_portal_only`: use the portal. In Sandbox, `id` is `null`.

#### Authentication

Needs a valid key in the `Authorization: Bearer` header. Required permission: `support:write`.

#### Parameters

| Name | In | Type | Required | Description |
|---|---|---|---|---|
| `Idempotency-Key` | header | string | no | Any unique value, up to 255 visible characters. Valid for 24 hours per key. Repeating the same request returns the saved answer; a different body, or a first request still in progress, returns 409. |
| `X-API-Mode` | header | string: sandbox, production | no | Optional. If it does not match the mode of the key, the request is refused with `invalid_request` and reason `mode_mismatch`. Use it to make sure a program never runs with the wrong key. |

#### Request body

| Field | Type | Required | Description |
|---|---|---|---|
| `department_id` | integer | yes |  |
| `subject` | string | yes |  |
| `message` | string | yes |  |
| `priority` | string: low, medium, high | no |  |
| `service_id` | integer | no | A service of the account this ticket is about. |
| `domain_id` | integer | no | A domain of the account. Use it instead of `service_id`. |

#### Examples

**curl**

```bash
curl -X POST "https://api.mozout.com/v1/tickets" \
  -H "Authorization: Bearer $RLX_API_KEY" \
  -H "Accept-Language: en" \
  -H "Idempotency-Key: 9f1c2d3e-example" \
  -H "Content-Type: application/json" \
  -d '{"department_id": 1, "subject": "Help with the plan", "message": "I need help with my plan."}'
```

**PHP**

```php
<?php
$ch = curl_init('https://api.mozout.com/v1/tickets');
curl_setopt_array($ch, [
    CURLOPT_RETURNTRANSFER => true,
    CURLOPT_CUSTOMREQUEST => 'POST',
    CURLOPT_POSTFIELDS => '{"department_id": 1, "subject": "Help with the plan", "message": "I need help with my plan."}',
    CURLOPT_HTTPHEADER => [
        'Authorization: Bearer ' . getenv('RLX_API_KEY'),
        'Accept-Language: en',
        'Idempotency-Key: 9f1c2d3e-example',
        'Content-Type: application/json',
    ],
]);
$body = curl_exec($ch);
$status = curl_getinfo($ch, CURLINFO_HTTP_CODE);
curl_close($ch);

echo $status, PHP_EOL, $body, PHP_EOL;
```

**Python**

```python
import os
import requests

headers = {
    "Authorization": "Bearer " + os.environ["RLX_API_KEY"],
    "Accept-Language": "en",
    "Idempotency-Key": "9f1c2d3e-example",
}
payload = {"department_id": 1, "subject": "Help with the plan", "message": "I need help with my plan."}
r = requests.post("https://api.mozout.com/v1/tickets", headers=headers, json=payload, timeout=30)
print(r.status_code)
print(r.text)
```

**JavaScript**

```javascript
const response = await fetch("https://api.mozout.com/v1/tickets", {
  method: "POST",
  headers: {
    Authorization: `Bearer ${process.env.RLX_API_KEY}`,
    "Accept-Language": "en",
    "Idempotency-Key": "9f1c2d3e-example",
    "Content-Type": "application/json",
  },
  body: JSON.stringify({"department_id": 1, "subject": "Help with the plan", "message": "I need help with my plan."}),
});
console.log(response.status);
console.log(await response.text());
```


#### Responses

##### `201`

Open a ticket.

```json
{
  "data": {
    "id": "731942",
    "subject": "Help with the plan",
    "status": "open",
    "priority": "medium",
    "department": {
      "id": 1,
      "name": "Technical Department"
    },
    "unread": false,
    "created_at": "2026-11-05T09:30:00+02:00",
    "last_reply_at": "2026-11-05T09:30:00+02:00",
    "simulated": false
  },
  "meta": {}
}
```

| Header | Description |
|---|---|
| `X-Correlation-ID` | Identifier of this request. Give it to support when you report a problem. |
| `X-RateLimit-Limit` | Requests allowed per minute. |
| `X-RateLimit-Remaining` | Requests left in the current minute. |
| `X-RateLimit-Reset` | When the minute ends, as a Unix timestamp in seconds. |
| `X-API-Mode` | The mode of the key that made the request: `sandbox` or `production`. |

##### `400`

The request is not valid, for example the body is not JSON or the connection is not HTTPS.

```json
{
  "error": {
    "code": "invalid_request",
    "message": "The request is not valid.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {}
  }
}
```

##### `401`

The key is missing, invalid, revoked or expired, or the user who created it no longer has access to the account.

```json
{
  "error": {
    "code": "unauthorized",
    "message": "Missing or invalid API key.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {}
  }
}
```

##### `403`

The account cannot use the API (`forbidden`), the key lacks the permission (`insufficient_scope`), or the IP address is not on the list of the key (`ip_not_allowed`).

```json
{
  "error": {
    "code": "insufficient_scope",
    "message": "This key does not have the required permission.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {
      "required": "dns:read"
    }
  }
}
```

##### `422`

Some of the data is not valid.

```json
{
  "error": {
    "code": "validation_failed",
    "message": "Some of the data is not valid.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {}
  }
}
```

##### `429`

Too many requests. Wait for the time in Retry-After.

```json
{
  "error": {
    "code": "rate_limited",
    "message": "Too many requests. Please try again shortly.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {
      "retry_after": 42
    }
  }
}
```

| Header | Description |
|---|---|
| `Retry-After` | Seconds to wait before trying again. |

##### `500`

An internal error occurred. Give the correlation_id to support.

```json
{
  "error": {
    "code": "internal_error",
    "message": "An internal error occurred. Please give the correlation_id to support.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {}
  }
}
```

##### `502`

The service behind the API did not respond as expected.

```json
{
  "error": {
    "code": "upstream_error",
    "message": "The service did not respond as expected. Please try again later.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {}
  }
}
```

##### `503`

The API is turned off.

```json
{
  "error": {
    "code": "disabled",
    "message": "The API is currently turned off.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {}
  }
}
```


#### Errors

| Status | Code | Meaning |
|---|---|---|
| 400 | `invalid_request` | The request is not valid, for example the body is not JSON or the connection is not HTTPS. |
| 401 | `unauthorized` | The key is missing, invalid, revoked or expired, or the user who created it no longer has access to the account. |
| 403 | `forbidden`, `insufficient_scope`, `ip_not_allowed` | The account cannot use the API (`forbidden`), the key lacks the permission (`insufficient_scope`), or the IP address is not on the list of the key (`ip_not_allowed`). |
| 422 | `validation_failed` | Some of the data is not valid. |
| 429 | `rate_limited` | Too many requests. Wait for the time in Retry-After. |
| 500 | `internal_error` | An internal error occurred. Give the correlation_id to support. |
| 502 | `upstream_error` | The service behind the API did not respond as expected. |
| 503 | `disabled` | The API is turned off. |

The error format is explained in [Errors](https://docs.mozout.com/en/api-rules.md).


### See a ticket

`GET https://api.mozout.com/v1/tickets/{id}`

Needs `support:read`. With all the messages, the oldest first. Attachments come by name only.

#### Authentication

Needs a valid key in the `Authorization: Bearer` header. Required permission: `support:read`.

#### Parameters

| Name | In | Type | Required | Description |
|---|---|---|---|---|
| `id` | path | string | yes | The number of the ticket. |
| `X-API-Mode` | header | string: sandbox, production | no | Optional. If it does not match the mode of the key, the request is refused with `invalid_request` and reason `mode_mismatch`. Use it to make sure a program never runs with the wrong key. |

#### Examples

**curl**

```bash
curl "https://api.mozout.com/v1/tickets/00000000-0000-4000-8000-000000000000" \
  -H "Authorization: Bearer $RLX_API_KEY" \
  -H "Accept-Language: en"
```

**PHP**

```php
<?php
$ch = curl_init('https://api.mozout.com/v1/tickets/00000000-0000-4000-8000-000000000000');
curl_setopt_array($ch, [
    CURLOPT_RETURNTRANSFER => true,
    CURLOPT_HTTPHEADER => [
        'Authorization: Bearer ' . getenv('RLX_API_KEY'),
        'Accept-Language: en',
    ],
]);
$body = curl_exec($ch);
$status = curl_getinfo($ch, CURLINFO_HTTP_CODE);
curl_close($ch);

echo $status, PHP_EOL, $body, PHP_EOL;
```

**Python**

```python
import os
import requests

headers = {
    "Authorization": "Bearer " + os.environ["RLX_API_KEY"],
    "Accept-Language": "en",
}
r = requests.get("https://api.mozout.com/v1/tickets/00000000-0000-4000-8000-000000000000", headers=headers, timeout=30)
print(r.status_code)
print(r.text)
```

**JavaScript**

```javascript
const response = await fetch("https://api.mozout.com/v1/tickets/00000000-0000-4000-8000-000000000000", {
  headers: {
    Authorization: `Bearer ${process.env.RLX_API_KEY}`,
    "Accept-Language": "en",
  },
});
console.log(response.status);
console.log(await response.text());
```


#### Responses

##### `200`

See a ticket.

```json
{
  "data": {
    "id": "482913",
    "subject": "Dúvida sobre o e-mail",
    "status": "answered",
    "priority": "medium",
    "department": {
      "id": 2,
      "name": "Departamento Técnico"
    },
    "unread": false,
    "created_at": "2026-11-03T08:00:00+02:00",
    "last_reply_at": "2026-11-03T09:00:00+02:00",
    "messages": [
      {
        "id": "ticket",
        "from": "client",
        "author": "Ana Silva",
        "message": "Bom dia. Como configuro o e-mail?",
        "attachments": [],
        "created_at": "2026-11-03T08:00:00+02:00"
      }
    ]
  },
  "meta": {}
}
```

| Header | Description |
|---|---|
| `X-Correlation-ID` | Identifier of this request. Give it to support when you report a problem. |
| `X-RateLimit-Limit` | Requests allowed per minute. |
| `X-RateLimit-Remaining` | Requests left in the current minute. |
| `X-RateLimit-Reset` | When the minute ends, as a Unix timestamp in seconds. |
| `X-API-Mode` | The mode of the key that made the request: `sandbox` or `production`. |

##### `401`

The key is missing, invalid, revoked or expired, or the user who created it no longer has access to the account.

```json
{
  "error": {
    "code": "unauthorized",
    "message": "Missing or invalid API key.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {}
  }
}
```

##### `403`

The account cannot use the API (`forbidden`), the key lacks the permission (`insufficient_scope`), or the IP address is not on the list of the key (`ip_not_allowed`).

```json
{
  "error": {
    "code": "insufficient_scope",
    "message": "This key does not have the required permission.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {
      "required": "dns:read"
    }
  }
}
```

##### `404`

Not found.

```json
{
  "error": {
    "code": "not_found",
    "message": "Not found.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {}
  }
}
```

##### `429`

Too many requests. Wait for the time in Retry-After.

```json
{
  "error": {
    "code": "rate_limited",
    "message": "Too many requests. Please try again shortly.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {
      "retry_after": 42
    }
  }
}
```

| Header | Description |
|---|---|
| `Retry-After` | Seconds to wait before trying again. |

##### `500`

An internal error occurred. Give the correlation_id to support.

```json
{
  "error": {
    "code": "internal_error",
    "message": "An internal error occurred. Please give the correlation_id to support.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {}
  }
}
```

##### `503`

The API is turned off.

```json
{
  "error": {
    "code": "disabled",
    "message": "The API is currently turned off.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {}
  }
}
```


#### Errors

| Status | Code | Meaning |
|---|---|---|
| 401 | `unauthorized` | The key is missing, invalid, revoked or expired, or the user who created it no longer has access to the account. |
| 403 | `forbidden`, `insufficient_scope`, `ip_not_allowed` | The account cannot use the API (`forbidden`), the key lacks the permission (`insufficient_scope`), or the IP address is not on the list of the key (`ip_not_allowed`). |
| 404 | `not_found` | Not found. |
| 429 | `rate_limited` | Too many requests. Wait for the time in Retry-After. |
| 500 | `internal_error` | An internal error occurred. Give the correlation_id to support. |
| 503 | `disabled` | The API is turned off. |

The error format is explained in [Errors](https://docs.mozout.com/en/api-rules.md).


### List the departments

`GET https://api.mozout.com/v1/support/departments`

Needs `support:read`. The departments that can receive tickets.

#### Authentication

Needs a valid key in the `Authorization: Bearer` header. Required permission: `support:read`.

#### Parameters

| Name | In | Type | Required | Description |
|---|---|---|---|---|
| `X-API-Mode` | header | string: sandbox, production | no | Optional. If it does not match the mode of the key, the request is refused with `invalid_request` and reason `mode_mismatch`. Use it to make sure a program never runs with the wrong key. |

#### Examples

**curl**

```bash
curl "https://api.mozout.com/v1/support/departments" \
  -H "Authorization: Bearer $RLX_API_KEY" \
  -H "Accept-Language: en"
```

**PHP**

```php
<?php
$ch = curl_init('https://api.mozout.com/v1/support/departments');
curl_setopt_array($ch, [
    CURLOPT_RETURNTRANSFER => true,
    CURLOPT_HTTPHEADER => [
        'Authorization: Bearer ' . getenv('RLX_API_KEY'),
        'Accept-Language: en',
    ],
]);
$body = curl_exec($ch);
$status = curl_getinfo($ch, CURLINFO_HTTP_CODE);
curl_close($ch);

echo $status, PHP_EOL, $body, PHP_EOL;
```

**Python**

```python
import os
import requests

headers = {
    "Authorization": "Bearer " + os.environ["RLX_API_KEY"],
    "Accept-Language": "en",
}
r = requests.get("https://api.mozout.com/v1/support/departments", headers=headers, timeout=30)
print(r.status_code)
print(r.text)
```

**JavaScript**

```javascript
const response = await fetch("https://api.mozout.com/v1/support/departments", {
  headers: {
    Authorization: `Bearer ${process.env.RLX_API_KEY}`,
    "Accept-Language": "en",
  },
});
console.log(response.status);
console.log(await response.text());
```


#### Responses

##### `200`

List the departments.

```json
{
  "data": [
    {
      "id": 2,
      "name": "Departamento Técnico",
      "description": ""
    }
  ],
  "meta": {
    "total": 1
  }
}
```

| Header | Description |
|---|---|
| `X-Correlation-ID` | Identifier of this request. Give it to support when you report a problem. |
| `X-RateLimit-Limit` | Requests allowed per minute. |
| `X-RateLimit-Remaining` | Requests left in the current minute. |
| `X-RateLimit-Reset` | When the minute ends, as a Unix timestamp in seconds. |
| `X-API-Mode` | The mode of the key that made the request: `sandbox` or `production`. |

##### `401`

The key is missing, invalid, revoked or expired, or the user who created it no longer has access to the account.

```json
{
  "error": {
    "code": "unauthorized",
    "message": "Missing or invalid API key.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {}
  }
}
```

##### `403`

The account cannot use the API (`forbidden`), the key lacks the permission (`insufficient_scope`), or the IP address is not on the list of the key (`ip_not_allowed`).

```json
{
  "error": {
    "code": "insufficient_scope",
    "message": "This key does not have the required permission.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {
      "required": "dns:read"
    }
  }
}
```

##### `429`

Too many requests. Wait for the time in Retry-After.

```json
{
  "error": {
    "code": "rate_limited",
    "message": "Too many requests. Please try again shortly.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {
      "retry_after": 42
    }
  }
}
```

| Header | Description |
|---|---|
| `Retry-After` | Seconds to wait before trying again. |

##### `500`

An internal error occurred. Give the correlation_id to support.

```json
{
  "error": {
    "code": "internal_error",
    "message": "An internal error occurred. Please give the correlation_id to support.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {}
  }
}
```

##### `503`

The API is turned off.

```json
{
  "error": {
    "code": "disabled",
    "message": "The API is currently turned off.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {}
  }
}
```


#### Errors

| Status | Code | Meaning |
|---|---|---|
| 401 | `unauthorized` | The key is missing, invalid, revoked or expired, or the user who created it no longer has access to the account. |
| 403 | `forbidden`, `insufficient_scope`, `ip_not_allowed` | The account cannot use the API (`forbidden`), the key lacks the permission (`insufficient_scope`), or the IP address is not on the list of the key (`ip_not_allowed`). |
| 429 | `rate_limited` | Too many requests. Wait for the time in Retry-After. |
| 500 | `internal_error` | An internal error occurred. Give the correlation_id to support. |
| 503 | `disabled` | The API is turned off. |

The error format is explained in [Errors](https://docs.mozout.com/en/api-rules.md).


### Reply to a ticket

`POST https://api.mozout.com/v1/tickets/{id}/replies`

Needs `support:write`. The reply stays in the name of the account. Replying to a closed ticket opens it again. Limited to 30 per hour per account. Send `Idempotency-Key` so that a retry does not reply twice.

#### Authentication

Needs a valid key in the `Authorization: Bearer` header. Required permission: `support:write`.

#### Parameters

| Name | In | Type | Required | Description |
|---|---|---|---|---|
| `id` | path | string | yes | The ticket number. |
| `Idempotency-Key` | header | string | no | Any unique value, up to 255 visible characters. Valid for 24 hours per key. Repeating the same request returns the saved answer; a different body, or a first request still in progress, returns 409. |
| `X-API-Mode` | header | string: sandbox, production | no | Optional. If it does not match the mode of the key, the request is refused with `invalid_request` and reason `mode_mismatch`. Use it to make sure a program never runs with the wrong key. |

#### Request body

| Field | Type | Required | Description |
|---|---|---|---|
| `message` | string | yes |  |

#### Examples

**curl**

```bash
curl -X POST "https://api.mozout.com/v1/tickets/00000000-0000-4000-8000-000000000000/replies" \
  -H "Authorization: Bearer $RLX_API_KEY" \
  -H "Accept-Language: en" \
  -H "Idempotency-Key: 9f1c2d3e-example" \
  -H "Content-Type: application/json" \
  -d '{"message": "Thank you, it works now."}'
```

**PHP**

```php
<?php
$ch = curl_init('https://api.mozout.com/v1/tickets/00000000-0000-4000-8000-000000000000/replies');
curl_setopt_array($ch, [
    CURLOPT_RETURNTRANSFER => true,
    CURLOPT_CUSTOMREQUEST => 'POST',
    CURLOPT_POSTFIELDS => '{"message": "Thank you, it works now."}',
    CURLOPT_HTTPHEADER => [
        'Authorization: Bearer ' . getenv('RLX_API_KEY'),
        'Accept-Language: en',
        'Idempotency-Key: 9f1c2d3e-example',
        'Content-Type: application/json',
    ],
]);
$body = curl_exec($ch);
$status = curl_getinfo($ch, CURLINFO_HTTP_CODE);
curl_close($ch);

echo $status, PHP_EOL, $body, PHP_EOL;
```

**Python**

```python
import os
import requests

headers = {
    "Authorization": "Bearer " + os.environ["RLX_API_KEY"],
    "Accept-Language": "en",
    "Idempotency-Key": "9f1c2d3e-example",
}
payload = {"message": "Thank you, it works now."}
r = requests.post("https://api.mozout.com/v1/tickets/00000000-0000-4000-8000-000000000000/replies", headers=headers, json=payload, timeout=30)
print(r.status_code)
print(r.text)
```

**JavaScript**

```javascript
const response = await fetch("https://api.mozout.com/v1/tickets/00000000-0000-4000-8000-000000000000/replies", {
  method: "POST",
  headers: {
    Authorization: `Bearer ${process.env.RLX_API_KEY}`,
    "Accept-Language": "en",
    "Idempotency-Key": "9f1c2d3e-example",
    "Content-Type": "application/json",
  },
  body: JSON.stringify({"message": "Thank you, it works now."}),
});
console.log(response.status);
console.log(await response.text());
```


#### Responses

##### `201`

Reply to a ticket.

```json
{
  "data": {
    "ticket_id": "731942",
    "reply_id": "392",
    "status": "customer_reply",
    "reopened": false,
    "simulated": false
  },
  "meta": {}
}
```

| Header | Description |
|---|---|
| `X-Correlation-ID` | Identifier of this request. Give it to support when you report a problem. |
| `X-RateLimit-Limit` | Requests allowed per minute. |
| `X-RateLimit-Remaining` | Requests left in the current minute. |
| `X-RateLimit-Reset` | When the minute ends, as a Unix timestamp in seconds. |
| `X-API-Mode` | The mode of the key that made the request: `sandbox` or `production`. |

##### `401`

The key is missing, invalid, revoked or expired, or the user who created it no longer has access to the account.

```json
{
  "error": {
    "code": "unauthorized",
    "message": "Missing or invalid API key.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {}
  }
}
```

##### `403`

The account cannot use the API (`forbidden`), the key lacks the permission (`insufficient_scope`), or the IP address is not on the list of the key (`ip_not_allowed`).

```json
{
  "error": {
    "code": "insufficient_scope",
    "message": "This key does not have the required permission.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {
      "required": "dns:read"
    }
  }
}
```

##### `404`

Not found.

```json
{
  "error": {
    "code": "not_found",
    "message": "Not found.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {}
  }
}
```

##### `422`

Some of the data is not valid.

```json
{
  "error": {
    "code": "validation_failed",
    "message": "Some of the data is not valid.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {}
  }
}
```

##### `429`

Too many requests. Wait for the time in Retry-After.

```json
{
  "error": {
    "code": "rate_limited",
    "message": "Too many requests. Please try again shortly.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {
      "retry_after": 42
    }
  }
}
```

| Header | Description |
|---|---|
| `Retry-After` | Seconds to wait before trying again. |

##### `500`

An internal error occurred. Give the correlation_id to support.

```json
{
  "error": {
    "code": "internal_error",
    "message": "An internal error occurred. Please give the correlation_id to support.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {}
  }
}
```

##### `502`

The service behind the API did not respond as expected.

```json
{
  "error": {
    "code": "upstream_error",
    "message": "The service did not respond as expected. Please try again later.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {}
  }
}
```

##### `503`

The API is turned off.

```json
{
  "error": {
    "code": "disabled",
    "message": "The API is currently turned off.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {}
  }
}
```


#### Errors

| Status | Code | Meaning |
|---|---|---|
| 401 | `unauthorized` | The key is missing, invalid, revoked or expired, or the user who created it no longer has access to the account. |
| 403 | `forbidden`, `insufficient_scope`, `ip_not_allowed` | The account cannot use the API (`forbidden`), the key lacks the permission (`insufficient_scope`), or the IP address is not on the list of the key (`ip_not_allowed`). |
| 404 | `not_found` | Not found. |
| 422 | `validation_failed` | Some of the data is not valid. |
| 429 | `rate_limited` | Too many requests. Wait for the time in Retry-After. |
| 500 | `internal_error` | An internal error occurred. Give the correlation_id to support. |
| 502 | `upstream_error` | The service behind the API did not respond as expected. |
| 503 | `disabled` | The API is turned off. |

The error format is explained in [Errors](https://docs.mozout.com/en/api-rules.md).


### Close a ticket

`POST https://api.mozout.com/v1/tickets/{id}/close`

Needs `support:write`. In `conflict`, `details.reason` can be `already_closed` or `closure_not_allowed`.

#### Authentication

Needs a valid key in the `Authorization: Bearer` header. Required permission: `support:write`.

#### Parameters

| Name | In | Type | Required | Description |
|---|---|---|---|---|
| `id` | path | string | yes | The ticket number. |
| `X-API-Mode` | header | string: sandbox, production | no | Optional. If it does not match the mode of the key, the request is refused with `invalid_request` and reason `mode_mismatch`. Use it to make sure a program never runs with the wrong key. |
| `Idempotency-Key` | header | string | no | A unique identifier for this request, so it can be repeated without duplicating it. |

#### Examples

**curl**

```bash
curl -X POST "https://api.mozout.com/v1/tickets/00000000-0000-4000-8000-000000000000/close" \
  -H "Authorization: Bearer $RLX_API_KEY" \
  -H "Accept-Language: en" \
  -H "Idempotency-Key: 9f1c2d3e-example"
```

**PHP**

```php
<?php
$ch = curl_init('https://api.mozout.com/v1/tickets/00000000-0000-4000-8000-000000000000/close');
curl_setopt_array($ch, [
    CURLOPT_RETURNTRANSFER => true,
    CURLOPT_CUSTOMREQUEST => 'POST',
    CURLOPT_HTTPHEADER => [
        'Authorization: Bearer ' . getenv('RLX_API_KEY'),
        'Accept-Language: en',
        'Idempotency-Key: 9f1c2d3e-example',
    ],
]);
$body = curl_exec($ch);
$status = curl_getinfo($ch, CURLINFO_HTTP_CODE);
curl_close($ch);

echo $status, PHP_EOL, $body, PHP_EOL;
```

**Python**

```python
import os
import requests

headers = {
    "Authorization": "Bearer " + os.environ["RLX_API_KEY"],
    "Accept-Language": "en",
    "Idempotency-Key": "9f1c2d3e-example",
}
r = requests.post("https://api.mozout.com/v1/tickets/00000000-0000-4000-8000-000000000000/close", headers=headers, timeout=30)
print(r.status_code)
print(r.text)
```

**JavaScript**

```javascript
const response = await fetch("https://api.mozout.com/v1/tickets/00000000-0000-4000-8000-000000000000/close", {
  method: "POST",
  headers: {
    Authorization: `Bearer ${process.env.RLX_API_KEY}`,
    "Accept-Language": "en",
    "Idempotency-Key": "9f1c2d3e-example",
  },
});
console.log(response.status);
console.log(await response.text());
```


#### Responses

##### `200`

Close a ticket.

```json
{
  "data": {
    "ticket_id": "731942",
    "status": "closed",
    "simulated": false
  },
  "meta": {}
}
```

| Header | Description |
|---|---|
| `X-Correlation-ID` | Identifier of this request. Give it to support when you report a problem. |
| `X-RateLimit-Limit` | Requests allowed per minute. |
| `X-RateLimit-Remaining` | Requests left in the current minute. |
| `X-RateLimit-Reset` | When the minute ends, as a Unix timestamp in seconds. |
| `X-API-Mode` | The mode of the key that made the request: `sandbox` or `production`. |

##### `401`

The key is missing, invalid, revoked or expired, or the user who created it no longer has access to the account.

```json
{
  "error": {
    "code": "unauthorized",
    "message": "Missing or invalid API key.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {}
  }
}
```

##### `403`

The account cannot use the API (`forbidden`), the key lacks the permission (`insufficient_scope`), or the IP address is not on the list of the key (`ip_not_allowed`).

```json
{
  "error": {
    "code": "insufficient_scope",
    "message": "This key does not have the required permission.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {
      "required": "dns:read"
    }
  }
}
```

##### `404`

Not found.

```json
{
  "error": {
    "code": "not_found",
    "message": "Not found.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {}
  }
}
```

##### `409`

The operation cannot be done in the current state. See `details.reason`.

```json
{
  "error": {
    "code": "conflict",
    "message": "This operation only works on an active domain.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {
      "reason": "domain_not_active"
    }
  }
}
```

##### `429`

Too many requests. Wait for the time in Retry-After.

```json
{
  "error": {
    "code": "rate_limited",
    "message": "Too many requests. Please try again shortly.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {
      "retry_after": 42
    }
  }
}
```

| Header | Description |
|---|---|
| `Retry-After` | Seconds to wait before trying again. |

##### `500`

An internal error occurred. Give the correlation_id to support.

```json
{
  "error": {
    "code": "internal_error",
    "message": "An internal error occurred. Please give the correlation_id to support.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {}
  }
}
```

##### `502`

The service behind the API did not respond as expected.

```json
{
  "error": {
    "code": "upstream_error",
    "message": "The service did not respond as expected. Please try again later.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {}
  }
}
```

##### `503`

The API is turned off.

```json
{
  "error": {
    "code": "disabled",
    "message": "The API is currently turned off.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {}
  }
}
```


#### Errors

| Status | Code | Meaning |
|---|---|---|
| 401 | `unauthorized` | The key is missing, invalid, revoked or expired, or the user who created it no longer has access to the account. |
| 403 | `forbidden`, `insufficient_scope`, `ip_not_allowed` | The account cannot use the API (`forbidden`), the key lacks the permission (`insufficient_scope`), or the IP address is not on the list of the key (`ip_not_allowed`). |
| 404 | `not_found` | Not found. |
| 409 | `conflict` | The operation cannot be done in the current state. See `details.reason`. |
| 429 | `rate_limited` | Too many requests. Wait for the time in Retry-After. |
| 500 | `internal_error` | An internal error occurred. Give the correlation_id to support. |
| 502 | `upstream_error` | The service behind the API did not respond as expected. |
| 503 | `disabled` | The API is turned off. |

The error format is explained in [Errors](https://docs.mozout.com/en/api-rules.md).


### List the Knowledge Base categories

`GET https://api.mozout.com/v1/kb/categories`

Needs `support:read`. In the language of `Accept-Language`, when there is a translation.

#### Authentication

Needs a valid key in the `Authorization: Bearer` header. Required permission: `support:read`.

#### Parameters

| Name | In | Type | Required | Description |
|---|---|---|---|---|
| `X-API-Mode` | header | string: sandbox, production | no | Optional. If it does not match the mode of the key, the request is refused with `invalid_request` and reason `mode_mismatch`. Use it to make sure a program never runs with the wrong key. |

#### Examples

**curl**

```bash
curl "https://api.mozout.com/v1/kb/categories" \
  -H "Authorization: Bearer $RLX_API_KEY" \
  -H "Accept-Language: en"
```

**PHP**

```php
<?php
$ch = curl_init('https://api.mozout.com/v1/kb/categories');
curl_setopt_array($ch, [
    CURLOPT_RETURNTRANSFER => true,
    CURLOPT_HTTPHEADER => [
        'Authorization: Bearer ' . getenv('RLX_API_KEY'),
        'Accept-Language: en',
    ],
]);
$body = curl_exec($ch);
$status = curl_getinfo($ch, CURLINFO_HTTP_CODE);
curl_close($ch);

echo $status, PHP_EOL, $body, PHP_EOL;
```

**Python**

```python
import os
import requests

headers = {
    "Authorization": "Bearer " + os.environ["RLX_API_KEY"],
    "Accept-Language": "en",
}
r = requests.get("https://api.mozout.com/v1/kb/categories", headers=headers, timeout=30)
print(r.status_code)
print(r.text)
```

**JavaScript**

```javascript
const response = await fetch("https://api.mozout.com/v1/kb/categories", {
  headers: {
    Authorization: `Bearer ${process.env.RLX_API_KEY}`,
    "Accept-Language": "en",
  },
});
console.log(response.status);
console.log(await response.text());
```


#### Responses

##### `200`

List the Knowledge Base categories.

```json
{
  "data": [
    {
      "id": 9,
      "name": "Billing and payments",
      "description": "",
      "articles": 40
    }
  ],
  "meta": {
    "total": 1
  }
}
```

| Header | Description |
|---|---|
| `X-Correlation-ID` | Identifier of this request. Give it to support when you report a problem. |
| `X-RateLimit-Limit` | Requests allowed per minute. |
| `X-RateLimit-Remaining` | Requests left in the current minute. |
| `X-RateLimit-Reset` | When the minute ends, as a Unix timestamp in seconds. |
| `X-API-Mode` | The mode of the key that made the request: `sandbox` or `production`. |

##### `401`

The key is missing, invalid, revoked or expired, or the user who created it no longer has access to the account.

```json
{
  "error": {
    "code": "unauthorized",
    "message": "Missing or invalid API key.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {}
  }
}
```

##### `403`

The account cannot use the API (`forbidden`), the key lacks the permission (`insufficient_scope`), or the IP address is not on the list of the key (`ip_not_allowed`).

```json
{
  "error": {
    "code": "insufficient_scope",
    "message": "This key does not have the required permission.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {
      "required": "dns:read"
    }
  }
}
```

##### `429`

Too many requests. Wait for the time in Retry-After.

```json
{
  "error": {
    "code": "rate_limited",
    "message": "Too many requests. Please try again shortly.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {
      "retry_after": 42
    }
  }
}
```

| Header | Description |
|---|---|
| `Retry-After` | Seconds to wait before trying again. |

##### `500`

An internal error occurred. Give the correlation_id to support.

```json
{
  "error": {
    "code": "internal_error",
    "message": "An internal error occurred. Please give the correlation_id to support.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {}
  }
}
```

##### `503`

The API is turned off.

```json
{
  "error": {
    "code": "disabled",
    "message": "The API is currently turned off.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {}
  }
}
```


#### Errors

| Status | Code | Meaning |
|---|---|---|
| 401 | `unauthorized` | The key is missing, invalid, revoked or expired, or the user who created it no longer has access to the account. |
| 403 | `forbidden`, `insufficient_scope`, `ip_not_allowed` | The account cannot use the API (`forbidden`), the key lacks the permission (`insufficient_scope`), or the IP address is not on the list of the key (`ip_not_allowed`). |
| 429 | `rate_limited` | Too many requests. Wait for the time in Retry-After. |
| 500 | `internal_error` | An internal error occurred. Give the correlation_id to support. |
| 503 | `disabled` | The API is turned off. |

The error format is explained in [Errors](https://docs.mozout.com/en/api-rules.md).


### List or search Knowledge Base articles

`GET https://api.mozout.com/v1/kb/articles`

Needs `support:read`. Only published articles. Searches are limited to 30 per minute.

#### Authentication

Needs a valid key in the `Authorization: Bearer` header. Required permission: `support:read`.

#### Parameters

| Name | In | Type | Required | Description |
|---|---|---|---|---|
| `q` | query | string | no | Words to find, from 2 to 100 characters. |
| `category` | query | string | no | The `id` of a category. |
| `page` | query | integer | no | The page number. The first is 1. |
| `per_page` | query | integer | no | Results per page, from 1 to 100. The default is 10. |
| `X-API-Mode` | header | string: sandbox, production | no | Optional. If it does not match the mode of the key, the request is refused with `invalid_request` and reason `mode_mismatch`. Use it to make sure a program never runs with the wrong key. |

#### Examples

**curl**

```bash
curl "https://api.mozout.com/v1/kb/articles" \
  -H "Authorization: Bearer $RLX_API_KEY" \
  -H "Accept-Language: en"
```

**PHP**

```php
<?php
$ch = curl_init('https://api.mozout.com/v1/kb/articles');
curl_setopt_array($ch, [
    CURLOPT_RETURNTRANSFER => true,
    CURLOPT_HTTPHEADER => [
        'Authorization: Bearer ' . getenv('RLX_API_KEY'),
        'Accept-Language: en',
    ],
]);
$body = curl_exec($ch);
$status = curl_getinfo($ch, CURLINFO_HTTP_CODE);
curl_close($ch);

echo $status, PHP_EOL, $body, PHP_EOL;
```

**Python**

```python
import os
import requests

headers = {
    "Authorization": "Bearer " + os.environ["RLX_API_KEY"],
    "Accept-Language": "en",
}
r = requests.get("https://api.mozout.com/v1/kb/articles", headers=headers, timeout=30)
print(r.status_code)
print(r.text)
```

**JavaScript**

```javascript
const response = await fetch("https://api.mozout.com/v1/kb/articles", {
  headers: {
    Authorization: `Bearer ${process.env.RLX_API_KEY}`,
    "Accept-Language": "en",
  },
});
console.log(response.status);
console.log(await response.text());
```


#### Responses

##### `200`

List or search Knowledge Base articles.

```json
{
  "data": [
    {
      "id": 28,
      "title": "How to access cPanel",
      "categories": [
        {
          "id": 1,
          "name": "cPanel and WHM"
        }
      ],
      "views": 120,
      "translated": false,
      "url": "https://my.example.co.mz/knowledgebase/28?language=english&currency=1",
      "excerpt": "First words of the article."
    }
  ],
  "meta": {
    "page": 1,
    "per_page": 10,
    "total": 1,
    "total_pages": 1
  }
}
```

| Header | Description |
|---|---|
| `X-Correlation-ID` | Identifier of this request. Give it to support when you report a problem. |
| `X-RateLimit-Limit` | Requests allowed per minute. |
| `X-RateLimit-Remaining` | Requests left in the current minute. |
| `X-RateLimit-Reset` | When the minute ends, as a Unix timestamp in seconds. |
| `X-API-Mode` | The mode of the key that made the request: `sandbox` or `production`. |

##### `401`

The key is missing, invalid, revoked or expired, or the user who created it no longer has access to the account.

```json
{
  "error": {
    "code": "unauthorized",
    "message": "Missing or invalid API key.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {}
  }
}
```

##### `403`

The account cannot use the API (`forbidden`), the key lacks the permission (`insufficient_scope`), or the IP address is not on the list of the key (`ip_not_allowed`).

```json
{
  "error": {
    "code": "insufficient_scope",
    "message": "This key does not have the required permission.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {
      "required": "dns:read"
    }
  }
}
```

##### `422`

Some of the data is not valid.

```json
{
  "error": {
    "code": "validation_failed",
    "message": "Some of the data is not valid.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {}
  }
}
```

##### `429`

Too many requests. Wait for the time in Retry-After.

```json
{
  "error": {
    "code": "rate_limited",
    "message": "Too many requests. Please try again shortly.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {
      "retry_after": 42
    }
  }
}
```

| Header | Description |
|---|---|
| `Retry-After` | Seconds to wait before trying again. |

##### `500`

An internal error occurred. Give the correlation_id to support.

```json
{
  "error": {
    "code": "internal_error",
    "message": "An internal error occurred. Please give the correlation_id to support.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {}
  }
}
```

##### `503`

The API is turned off.

```json
{
  "error": {
    "code": "disabled",
    "message": "The API is currently turned off.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {}
  }
}
```


#### Errors

| Status | Code | Meaning |
|---|---|---|
| 401 | `unauthorized` | The key is missing, invalid, revoked or expired, or the user who created it no longer has access to the account. |
| 403 | `forbidden`, `insufficient_scope`, `ip_not_allowed` | The account cannot use the API (`forbidden`), the key lacks the permission (`insufficient_scope`), or the IP address is not on the list of the key (`ip_not_allowed`). |
| 422 | `validation_failed` | Some of the data is not valid. |
| 429 | `rate_limited` | Too many requests. Wait for the time in Retry-After. |
| 500 | `internal_error` | An internal error occurred. Give the correlation_id to support. |
| 503 | `disabled` | The API is turned off. |

The error format is explained in [Errors](https://docs.mozout.com/en/api-rules.md).


### Read a Knowledge Base article

`GET https://api.mozout.com/v1/kb/articles/{id}`

Needs `support:read`. The text comes in HTML. In the language of `Accept-Language`, when there is a translation; `translated` says if there was.

#### Authentication

Needs a valid key in the `Authorization: Bearer` header. Required permission: `support:read`.

#### Parameters

| Name | In | Type | Required | Description |
|---|---|---|---|---|
| `id` | path | string | yes | The `id` of the article. |
| `X-API-Mode` | header | string: sandbox, production | no | Optional. If it does not match the mode of the key, the request is refused with `invalid_request` and reason `mode_mismatch`. Use it to make sure a program never runs with the wrong key. |

#### Examples

**curl**

```bash
curl "https://api.mozout.com/v1/kb/articles/00000000-0000-4000-8000-000000000000" \
  -H "Authorization: Bearer $RLX_API_KEY" \
  -H "Accept-Language: en"
```

**PHP**

```php
<?php
$ch = curl_init('https://api.mozout.com/v1/kb/articles/00000000-0000-4000-8000-000000000000');
curl_setopt_array($ch, [
    CURLOPT_RETURNTRANSFER => true,
    CURLOPT_HTTPHEADER => [
        'Authorization: Bearer ' . getenv('RLX_API_KEY'),
        'Accept-Language: en',
    ],
]);
$body = curl_exec($ch);
$status = curl_getinfo($ch, CURLINFO_HTTP_CODE);
curl_close($ch);

echo $status, PHP_EOL, $body, PHP_EOL;
```

**Python**

```python
import os
import requests

headers = {
    "Authorization": "Bearer " + os.environ["RLX_API_KEY"],
    "Accept-Language": "en",
}
r = requests.get("https://api.mozout.com/v1/kb/articles/00000000-0000-4000-8000-000000000000", headers=headers, timeout=30)
print(r.status_code)
print(r.text)
```

**JavaScript**

```javascript
const response = await fetch("https://api.mozout.com/v1/kb/articles/00000000-0000-4000-8000-000000000000", {
  headers: {
    Authorization: `Bearer ${process.env.RLX_API_KEY}`,
    "Accept-Language": "en",
  },
});
console.log(response.status);
console.log(await response.text());
```


#### Responses

##### `200`

Read a Knowledge Base article.

```json
{
  "data": {
    "id": 28,
    "title": "How to access cPanel",
    "categories": [
      {
        "id": 1,
        "name": "cPanel and WHM"
      }
    ],
    "views": 120,
    "translated": false,
    "url": "https://my.example.co.mz/knowledgebase/28?language=english&currency=1",
    "body_html": "<p>Article text.</p>"
  },
  "meta": {}
}
```

| Header | Description |
|---|---|
| `X-Correlation-ID` | Identifier of this request. Give it to support when you report a problem. |
| `X-RateLimit-Limit` | Requests allowed per minute. |
| `X-RateLimit-Remaining` | Requests left in the current minute. |
| `X-RateLimit-Reset` | When the minute ends, as a Unix timestamp in seconds. |
| `X-API-Mode` | The mode of the key that made the request: `sandbox` or `production`. |

##### `401`

The key is missing, invalid, revoked or expired, or the user who created it no longer has access to the account.

```json
{
  "error": {
    "code": "unauthorized",
    "message": "Missing or invalid API key.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {}
  }
}
```

##### `403`

The account cannot use the API (`forbidden`), the key lacks the permission (`insufficient_scope`), or the IP address is not on the list of the key (`ip_not_allowed`).

```json
{
  "error": {
    "code": "insufficient_scope",
    "message": "This key does not have the required permission.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {
      "required": "dns:read"
    }
  }
}
```

##### `404`

Not found.

```json
{
  "error": {
    "code": "not_found",
    "message": "Not found.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {}
  }
}
```

##### `429`

Too many requests. Wait for the time in Retry-After.

```json
{
  "error": {
    "code": "rate_limited",
    "message": "Too many requests. Please try again shortly.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {
      "retry_after": 42
    }
  }
}
```

| Header | Description |
|---|---|
| `Retry-After` | Seconds to wait before trying again. |

##### `500`

An internal error occurred. Give the correlation_id to support.

```json
{
  "error": {
    "code": "internal_error",
    "message": "An internal error occurred. Please give the correlation_id to support.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {}
  }
}
```

##### `503`

The API is turned off.

```json
{
  "error": {
    "code": "disabled",
    "message": "The API is currently turned off.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {}
  }
}
```


#### Errors

| Status | Code | Meaning |
|---|---|---|
| 401 | `unauthorized` | The key is missing, invalid, revoked or expired, or the user who created it no longer has access to the account. |
| 403 | `forbidden`, `insufficient_scope`, `ip_not_allowed` | The account cannot use the API (`forbidden`), the key lacks the permission (`insufficient_scope`), or the IP address is not on the list of the key (`ip_not_allowed`). |
| 404 | `not_found` | Not found. |
| 429 | `rate_limited` | Too many requests. Wait for the time in Retry-After. |
| 500 | `internal_error` | An internal error occurred. Give the correlation_id to support. |
| 503 | `disabled` | The API is turned off. |

The error format is explained in [Errors](https://docs.mozout.com/en/api-rules.md).


### List the announcements

`GET https://api.mozout.com/v1/announcements`

Needs `support:read`. Only published announcements, the most recent first.

#### Authentication

Needs a valid key in the `Authorization: Bearer` header. Required permission: `support:read`.

#### Parameters

| Name | In | Type | Required | Description |
|---|---|---|---|---|
| `page` | query | integer | no | The page number. The first is 1. |
| `per_page` | query | integer | no | Results per page, from 1 to 100. The default is 10. |
| `X-API-Mode` | header | string: sandbox, production | no | Optional. If it does not match the mode of the key, the request is refused with `invalid_request` and reason `mode_mismatch`. Use it to make sure a program never runs with the wrong key. |

#### Examples

**curl**

```bash
curl "https://api.mozout.com/v1/announcements" \
  -H "Authorization: Bearer $RLX_API_KEY" \
  -H "Accept-Language: en"
```

**PHP**

```php
<?php
$ch = curl_init('https://api.mozout.com/v1/announcements');
curl_setopt_array($ch, [
    CURLOPT_RETURNTRANSFER => true,
    CURLOPT_HTTPHEADER => [
        'Authorization: Bearer ' . getenv('RLX_API_KEY'),
        'Accept-Language: en',
    ],
]);
$body = curl_exec($ch);
$status = curl_getinfo($ch, CURLINFO_HTTP_CODE);
curl_close($ch);

echo $status, PHP_EOL, $body, PHP_EOL;
```

**Python**

```python
import os
import requests

headers = {
    "Authorization": "Bearer " + os.environ["RLX_API_KEY"],
    "Accept-Language": "en",
}
r = requests.get("https://api.mozout.com/v1/announcements", headers=headers, timeout=30)
print(r.status_code)
print(r.text)
```

**JavaScript**

```javascript
const response = await fetch("https://api.mozout.com/v1/announcements", {
  headers: {
    Authorization: `Bearer ${process.env.RLX_API_KEY}`,
    "Accept-Language": "en",
  },
});
console.log(response.status);
console.log(await response.text());
```


#### Responses

##### `200`

List the announcements.

```json
{
  "data": [
    {
      "id": 7,
      "title": "Scheduled maintenance",
      "published_at": "2026-11-01T08:00:00+02:00",
      "translated": false,
      "url": "https://my.example.co.mz/announcements/7/scheduled-maintenance.html?language=english&currency=1"
    }
  ],
  "meta": {
    "page": 1,
    "per_page": 10,
    "total": 1,
    "total_pages": 1
  }
}
```

| Header | Description |
|---|---|
| `X-Correlation-ID` | Identifier of this request. Give it to support when you report a problem. |
| `X-RateLimit-Limit` | Requests allowed per minute. |
| `X-RateLimit-Remaining` | Requests left in the current minute. |
| `X-RateLimit-Reset` | When the minute ends, as a Unix timestamp in seconds. |
| `X-API-Mode` | The mode of the key that made the request: `sandbox` or `production`. |

##### `401`

The key is missing, invalid, revoked or expired, or the user who created it no longer has access to the account.

```json
{
  "error": {
    "code": "unauthorized",
    "message": "Missing or invalid API key.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {}
  }
}
```

##### `403`

The account cannot use the API (`forbidden`), the key lacks the permission (`insufficient_scope`), or the IP address is not on the list of the key (`ip_not_allowed`).

```json
{
  "error": {
    "code": "insufficient_scope",
    "message": "This key does not have the required permission.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {
      "required": "dns:read"
    }
  }
}
```

##### `422`

Some of the data is not valid.

```json
{
  "error": {
    "code": "validation_failed",
    "message": "Some of the data is not valid.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {}
  }
}
```

##### `429`

Too many requests. Wait for the time in Retry-After.

```json
{
  "error": {
    "code": "rate_limited",
    "message": "Too many requests. Please try again shortly.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {
      "retry_after": 42
    }
  }
}
```

| Header | Description |
|---|---|
| `Retry-After` | Seconds to wait before trying again. |

##### `500`

An internal error occurred. Give the correlation_id to support.

```json
{
  "error": {
    "code": "internal_error",
    "message": "An internal error occurred. Please give the correlation_id to support.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {}
  }
}
```

##### `503`

The API is turned off.

```json
{
  "error": {
    "code": "disabled",
    "message": "The API is currently turned off.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {}
  }
}
```


#### Errors

| Status | Code | Meaning |
|---|---|---|
| 401 | `unauthorized` | The key is missing, invalid, revoked or expired, or the user who created it no longer has access to the account. |
| 403 | `forbidden`, `insufficient_scope`, `ip_not_allowed` | The account cannot use the API (`forbidden`), the key lacks the permission (`insufficient_scope`), or the IP address is not on the list of the key (`ip_not_allowed`). |
| 422 | `validation_failed` | Some of the data is not valid. |
| 429 | `rate_limited` | Too many requests. Wait for the time in Retry-After. |
| 500 | `internal_error` | An internal error occurred. Give the correlation_id to support. |
| 503 | `disabled` | The API is turned off. |

The error format is explained in [Errors](https://docs.mozout.com/en/api-rules.md).


### Read an announcement

`GET https://api.mozout.com/v1/announcements/{id}`

Needs `support:read`. The text comes in HTML.

#### Authentication

Needs a valid key in the `Authorization: Bearer` header. Required permission: `support:read`.

#### Parameters

| Name | In | Type | Required | Description |
|---|---|---|---|---|
| `id` | path | string | yes | The `id` of the announcement. |
| `X-API-Mode` | header | string: sandbox, production | no | Optional. If it does not match the mode of the key, the request is refused with `invalid_request` and reason `mode_mismatch`. Use it to make sure a program never runs with the wrong key. |

#### Examples

**curl**

```bash
curl "https://api.mozout.com/v1/announcements/00000000-0000-4000-8000-000000000000" \
  -H "Authorization: Bearer $RLX_API_KEY" \
  -H "Accept-Language: en"
```

**PHP**

```php
<?php
$ch = curl_init('https://api.mozout.com/v1/announcements/00000000-0000-4000-8000-000000000000');
curl_setopt_array($ch, [
    CURLOPT_RETURNTRANSFER => true,
    CURLOPT_HTTPHEADER => [
        'Authorization: Bearer ' . getenv('RLX_API_KEY'),
        'Accept-Language: en',
    ],
]);
$body = curl_exec($ch);
$status = curl_getinfo($ch, CURLINFO_HTTP_CODE);
curl_close($ch);

echo $status, PHP_EOL, $body, PHP_EOL;
```

**Python**

```python
import os
import requests

headers = {
    "Authorization": "Bearer " + os.environ["RLX_API_KEY"],
    "Accept-Language": "en",
}
r = requests.get("https://api.mozout.com/v1/announcements/00000000-0000-4000-8000-000000000000", headers=headers, timeout=30)
print(r.status_code)
print(r.text)
```

**JavaScript**

```javascript
const response = await fetch("https://api.mozout.com/v1/announcements/00000000-0000-4000-8000-000000000000", {
  headers: {
    Authorization: `Bearer ${process.env.RLX_API_KEY}`,
    "Accept-Language": "en",
  },
});
console.log(response.status);
console.log(await response.text());
```


#### Responses

##### `200`

Read an announcement.

```json
{
  "data": {
    "id": 7,
    "title": "Scheduled maintenance",
    "published_at": "2026-11-01T08:00:00+02:00",
    "translated": false,
    "url": "https://my.example.co.mz/announcements/7/scheduled-maintenance.html?language=english&currency=1",
    "body_html": "<p>Announcement text.</p>"
  },
  "meta": {}
}
```

| Header | Description |
|---|---|
| `X-Correlation-ID` | Identifier of this request. Give it to support when you report a problem. |
| `X-RateLimit-Limit` | Requests allowed per minute. |
| `X-RateLimit-Remaining` | Requests left in the current minute. |
| `X-RateLimit-Reset` | When the minute ends, as a Unix timestamp in seconds. |
| `X-API-Mode` | The mode of the key that made the request: `sandbox` or `production`. |

##### `401`

The key is missing, invalid, revoked or expired, or the user who created it no longer has access to the account.

```json
{
  "error": {
    "code": "unauthorized",
    "message": "Missing or invalid API key.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {}
  }
}
```

##### `403`

The account cannot use the API (`forbidden`), the key lacks the permission (`insufficient_scope`), or the IP address is not on the list of the key (`ip_not_allowed`).

```json
{
  "error": {
    "code": "insufficient_scope",
    "message": "This key does not have the required permission.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {
      "required": "dns:read"
    }
  }
}
```

##### `404`

Not found.

```json
{
  "error": {
    "code": "not_found",
    "message": "Not found.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {}
  }
}
```

##### `429`

Too many requests. Wait for the time in Retry-After.

```json
{
  "error": {
    "code": "rate_limited",
    "message": "Too many requests. Please try again shortly.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {
      "retry_after": 42
    }
  }
}
```

| Header | Description |
|---|---|
| `Retry-After` | Seconds to wait before trying again. |

##### `500`

An internal error occurred. Give the correlation_id to support.

```json
{
  "error": {
    "code": "internal_error",
    "message": "An internal error occurred. Please give the correlation_id to support.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {}
  }
}
```

##### `503`

The API is turned off.

```json
{
  "error": {
    "code": "disabled",
    "message": "The API is currently turned off.",
    "correlation_id": "0f8fad5b-d9cb-469f-a165-70867728950e",
    "details": {}
  }
}
```


#### Errors

| Status | Code | Meaning |
|---|---|---|
| 401 | `unauthorized` | The key is missing, invalid, revoked or expired, or the user who created it no longer has access to the account. |
| 403 | `forbidden`, `insufficient_scope`, `ip_not_allowed` | The account cannot use the API (`forbidden`), the key lacks the permission (`insufficient_scope`), or the IP address is not on the list of the key (`ip_not_allowed`). |
| 404 | `not_found` | Not found. |
| 429 | `rate_limited` | Too many requests. Wait for the time in Retry-After. |
| 500 | `internal_error` | An internal error occurred. Give the correlation_id to support. |
| 503 | `disabled` | The API is turned off. |

The error format is explained in [Errors](https://docs.mozout.com/en/api-rules.md).